TERMS OF USE – ZARQO
This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules relating to electronic records in India.
This electronic record is generated by a computer system and does not require physical or digital signatures.
This document is published in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules, regulations, privacy policy, and Terms of Use for access or usage of the website.
ZARQO is the owner of the domain www.zarqoluxury.com.
USER AGREEMENT
Please read these Terms of Use carefully.
By accessing, browsing, or purchasing from this website, you agree to be bound by all terms and conditions stated herein.
These Terms govern:
- Your use of the website
- Purchase of products from the website
- Policies referenced within this document
ZARQO reserves the right to modify or update these Terms at any time by posting revisions on this page.
Changes become effective immediately upon posting, and continued use of the website constitutes acceptance of the revised Terms.
If you do not agree with any part of these Terms, please discontinue use of the website immediately.
IMPORTANT DISCLAIMERS
- ZARQO and its affiliates make no warranties regarding the accuracy, reliability, or uninterrupted operation of website content or services.
- Personal information may be processed through third-party service providers, which may store data in jurisdictions outside your location. ZARQO is not liable for acts, omissions, or security failures of such third parties.
- ZARQO shall not be responsible for losses caused by hacking, cyber-attacks, viruses, or other external technological disruptions beyond reasonable control.
These disclaimers apply in addition to all other limitations described in this Agreement.
MEMBERSHIP ELIGIBILITY
To use services or create an account, you must be legally capable of entering into a contract under the Indian Contract Act, 1872.
- Individuals below 18 years may use the website only under supervision of a parent or legal guardian.
- ZARQO reserves the right to suspend or terminate accounts found in violation of eligibility requirements.
ACCOUNT & REGISTRATION RESPONSIBILITIES
If you create an account:
- You are responsible for maintaining confidentiality of login credentials.
- You accept responsibility for all activities under your account.
- You must provide accurate and complete information.
ZARQO may suspend or terminate access if information is false, incomplete, or misleading.
ELECTRONIC COMMUNICATIONS
By using the website or contacting us electronically, you consent to receive:
- Emails
- Notifications
- Service communications
You may unsubscribe from promotional communication as described in the Privacy Policy.
USE OF PRODUCTS & SERVICES
Products sold on this website are intended for personal use only.
Resale or commercial redistribution is prohibited.
Due to the hygienic and personal-care nature of perfumes:
- Opened or used products are non-returnable, except in verified transit-damage cases.
- Customers must report damage, leakage, or incorrect delivery within 24 hours of receipt.
ZARQO may contact customers via phone or email for order updates, support, or limited marketing communication.
FEES & PAYMENTS
- Website membership is free.
- Customers must pay product price, applicable taxes, and delivery charges where applicable.
- Non-payment may result in order cancellation, account suspension, or legal recovery action permitted under Indian law.
ACCEPTABLE WEBSITE USE
By using this website, you agree not to:
- Upload unlawful, harmful, defamatory, obscene, or misleading content
- Violate intellectual property rights of ZARQO or third parties
- Engage in fraudulent, abusive, or illegal activity
- Copy or misuse website content, trademarks, or brand assets
- Use automated tools (bots, crawlers, scrapers) that burden infrastructure
Violation may lead to termination and legal action.
LIMITATION OF LIABILITY
ZARQO shall not be liable for:
- Indirect or consequential damages
- Loss of profit, goodwill, or data
- Emotional distress or financial loss arising from website use
This limitation applies to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify and hold harmless ZARQO, its owners, affiliates, and employees against any claims, damages, or legal costs arising from:
- Breach of these Terms
- Violation of law or third-party rights
- Misuse of the website or services
DISPUTE RESOLUTION
ZARQO aims to resolve disputes amicably.
Customers may contact:
Email: contact@zarqoluxury.com
ZARQO will make reasonable efforts to resolve concerns before legal escalation.
INTELLECTUAL PROPERTY COMPLAINTS
If you believe your intellectual property rights are violated, please contact:
contact@zarqoluxury.com
ZARQO will review and respond appropriately, while reserving the right to defend claims where necessary.
GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of India, with exclusive jurisdiction of courts located in Gurgaon, India.
GRIEVANCE OFFICER
In accordance with IT Rules, complaints may be directed to:
Grievance Officer – ZARQO
Email: contact@zarqoluxury.com
Complaints will be:
- Acknowledged within 36 hours
- Resolved within 30 days, where feasible
GENERAL PROVISIONS
- These Terms do not create partnership or agency.
- Invalid clauses remain severable without affecting others.
- ZARQO may assign rights under this Agreement without prior notice.
- Continued website use implies acceptance of updated Terms.
PRODUCT DISCLAIMER
ZARQO fragrances contain aromatic ingredients and natural extracts.
Individual sensitivities may occur.
Customers should:
- Review ingredient information
- Perform patch testing
- Seek medical advice if required
ZARQO shall not be liable for allergic reactions or misuse of products.